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TC109: Technology for Conflict Management and Peacebuilding

October 6, 2014 - October 31, 2014


Facilitated by Charles Martin-Shields

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Course Description


During the last ten years access to mobile phones and internet has increased dramatically worldwide, including regions affected by conflict and violence.  These developments provide conflict management and resolution professionals with a variety of new tools for monitoring violence, sustaining dialogue during peace processes, and localizing peacebuilding efforts.  This course will cover the use of mobile phones, digital mapping, and social media in conflict management and peacebuilding.  Case studies from Kenya, Syria, Uganda and Myanmar, live discussions with experts from international organizations, academia and government, and instructor moderated discussions will make up the core of the learning experience.  Participants will also get hands-on experience with mapping software during a simulation the final week of the course.  By the end of the course, participants should expect to have developed an understanding of how different pieces of technology work, be able to do basic assessments of technology integration for their organizations, and some basic hands-on experience with crowdsourcing technologies.

Course Topics and Featured Tech

  • Mobile phones, digital mapping, social media, and big data for conflict analysis and prevention
  • Crowdsourcing & participatory mapping and GIS in conflict analysis
  • Issues to consider when deploying technology for peace: ethics and inclusion
  • 21st century strategies for data management and information security
  • Localizing conflict prevention and peacebuilding efforts through technology

Course Objectives

The course is designed for conflict management professionals to assist them in understanding the roles of technology in conflict prevention and peacekeeping.  No specific technological skills are required for the course.  Participants will be able to:

  • critically analyze both the opportunities and the pitfalls that emerge when working with technology in conflict-affected settings.
  • connect relevant conflict analysis, peacekeeping and peacebuilding theories to the technological strategies and tools discussed in the course
  • manage specific software platforms and utilize various technological tools in their work, both in headquarters and field settings.
  • to design dynamic and effective strategies for using technology platforms and tools to address conflict risk and enhance local peacebuilding capacity
  • develop confidence and critical self-awareness in working with technology to address social problems

Course Methodology

The course is delivered entirely online and requires a minimum commitment of 5-7 hours per week. The coursework can be done in your own time but we will feature one or two real-time interactions each week, such as live discussions and live expert interviews online. These live events will also be recorded and archived for you to watch later.

Participants can also access all course content for at least 4 months after course completion so the material can be completed and revisited later.

Guest Experts

Christopher Tuckwood
The Sentinel Project for Genocide Prevention
Anahi Ayala Iacucci
Internews Network
Robert Baker
Ushahidi, Director of Operations
Natalie Chang
Internews Center for Innovation & Learning / Global Initiatives
Jessica Heinzelman
Senior ICT Specialist at DAI
Michael Kleinman
Human United, Director of Investments
Caitlin Turner
Carleton University
Matthew Levinger
George Washington University, National Security Studies Program and Visiting Professor

Platform Screenshots

Gain practical skills through exercises and simulations

Exchange with leading experts in the field in real time

Stay engaged with progress maps and points systems

Network and collaborate with professionals from dozens of countries


  • $395 if application and payment is submitted by October 3, 2014
  • $445 if application and payment is submitted by course start date
  • Group discount rates available. For more details, please contact us at info [at]
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